CIS 500 UCERTIFY Quiz: 9. Service Transition Processes Quiz: 9. Service Transition Processes, 1 of 53 Q: Items of information stored in the CMDB relating

CIS 500 UCERTIFY Quiz: 9. Service Transition Processes Quiz: 9. Service Transition Processes, 1 of 53 Q: Items of information stored in the CMDB relating to a specific Configuration Item (CI) are called __________. Methods Components Attributes Features Quiz: 9. Service Transition Processes, 2 of 53 Q: From the customer’s perspective, value consists of two primary elements. What are those elements? Proposal and outcome Service and service catalogue Portfolio and service Utility and warranty Quiz: 9. Service Transition Processes, 3 of 53 Q: Which of these statements about asset management and configuration management is not true? Configuration management information is held in a database called the configuration repository. Asset management is concerned only with purchased items such as hardware and software. Asset management considers the value of items, and configuration management considers the interdependencies between items. Configuration management may include locations and documents Quiz: 9. Service Transition Processes, 4 of 53 Q: Which of the following is required when major hardware or new software is installed? Release Management Service Level Management Customer Management Business Management Quiz: 9. Service Transition Processes, 5 of 53 Q: Which of these statements best describes a configuration record? Any resource or capability that could contribute to the delivery of a service A service asset that needs to be managed in order to deliver an IT service A set of attributes and relationships about a CI and stored in a configuration management database Categorization of the CIs that make up the services Quiz: 9. Service Transition Processes, 6 of 53 Q: Which of the following manages the relationship between all system components, including incidents, problems, Known Errors, changes, and release? Configuration Management Database Technical Service Catalogue Accreditation body Business Service Catalogue Quiz: 9. Service Transition Processes, 7 of 53 Q: The service transition stage of the service lifecycle has a number of different processes. Which of these is the process most concerned with the management of the whole approach to service transition? Transition planning and support Transition management and support Change management Service transition release and deployment Quiz: 9. Service Transition Processes, 8 of 53 Q: Which of these statements about transition planning and support is/are correct? 1. Transition planning and support identifies and manages risks, in accordance with the risk management framework adopted by the organization. 2. Transition planning and support ensures that repeatable processes are adopted by all engaged in the transition. 1 only 2 only Both Neither Quiz: 9. Service Transition Processes, 9 of 53 Q: Which of the following is a Configuration Item? Documentation An incident A call A process Quiz: 9. Service Transition Processes, 10 of 53 Q: Which of the following is used by Service Desk to determine the impact of an error on the services? Change Management Database Capacity Management Database Information Management Database Configuration Management Database Quiz: 9. Service Transition Processes, 11 of 53 Q: Which of the following processes is used to manage the service assets and Configuration Items for supporting other Service Management processes? Incident Management process Configuration Management process Supplier Management process Problem Management process Quiz: 9. Service Transition Processes, 12 of 53 Q: Which discipline performs Planning, Implementation, Controlling, Status Accounting, and Verification activities? Configuration Management Capacity Management Change Management Financial Management Quiz: 9. Service Transition Processes, 13 of 53 Q: SACM is a process that supports which of the following stages of the service lifecycle? 1. Service strategy 2. Service design 3. Service transition 4. Service operation 5. Continual service improvement 1, 3, and 5 1, 2, 3, 4, and 5 2, 3, 4, and 5 2, 3, and 4 Quiz: 9. Service Transition Processes, 14 of 53 Q: Which of the following is referred to as each update or upgrade of a Configuration Item? Modify Release Upgrade Change Quiz: 9. Service Transition Processes, 15 of 53 Q: Which of the following enables the user to take a comprehensive view of changes in the IT sector? Service Level Management Customer Management Release Management Task Management Quiz: 9. Service Transition Processes, 16 of 53 Q: Which process performs the Status Accounting function? Configuration Management Change Management IT Financial Management Incident Management Quiz: 9. Service Transition Processes, 17 of 53 Q: Which of the following serves as a medium for communicating the information and sharing the knowledge? Compliance Baseline Documentation Configuration Quiz: 9. Service Transition Processes, 18 of 53 Q: Which of the following is included by each configuration item? Features Catalogues Components Attributes Quiz: 9. Service Transition Processes, 19 of 53 Q: Which of the following refers to the implementation of a group of related and compatible Configuration Items in to a batch? Release Management Incident Management Capacity Management Problem Management Quiz: 9. Service Transition Processes, 20 of 53 Q: The release and deployment process covers a concept called early-life support. What is meant by early-life support? Early-life support refers to the introduction of new processes into the operational environment, using service transition processes to ensure a complete integration of the new processes. Early-life support refers to the handoff between service transition and service operation, ensuring support for the new or changed service in the initial stages of operation. Early-life support refers to the end of the project lifecycle and the management of the post-implementation project review. Early-life support refers to the step in the release and deployment process where the project team deliver the documentation of the infrastructure to the service management team Quiz: 9. Service Transition Processes, 21 of 53 Q: Which of the following is NOT stored in the Definitive Media Library (DML)? Software licenses Backups of application data Master copies of documentation Master copies of software Quiz: 9. Service Transition Processes, 22 of 53 Q: Which of the following is accountable for recording relationships between service components? Service Asset and Configuration Management Incident Management Portfolio Management Service Level Management Quiz: 9. Service Transition Processes, 23 of 53 Q: Which of the following processes uses Status Accounting as its important part? Incident Management Change Management Configuration Management Financial Management Quiz: 9. Service Transition Processes, 24 of 53 Q: Which model is used to deliver a view of the services, assets, and infrastructure? Incident Model Configuration Model Problem Model Change Model Quiz: 9. Service Transition Processes, 25 of 53 Q: Which of these is the best description of the purpose of transition planning and support process? To provide overall planning and coordination of resources for service transition To provide planning for operational activities during release management To provide planning for all designs in the service lifecycle To provide coordination for all change management activities Quiz: 9. Service Transition Processes, 26 of 53 Q: The knowledge management process maintains and updates a tool used for knowledge management. What is this system called? The service management database The service knowledge management system The knowledge base for service management The service management tool Quiz: 9. Service Transition Processes, 27 of 53 Q: Which of the following is NOT a Configuration Management (CI) activity? It identifies CIs for entry into CMDB. It provides updates to CMDB. It verifies CMDB accuracy. It plans, designs, and manages Configuration Management Database Quiz: 9. Service Transition Processes, 28 of 53 Q: Which of these statements is not a recommended part of a release policy? A unique identification structure or naming convention to ensure releases can be easily identified and tracked Definitions of the roles and responsibilities required for the management of the release throughout all its stages Definition of the configuration management database naming convention Use of the definitive media library for all software asset releases Quiz: 9. Service Transition Processes, 29 of 53 Q: Which of these is not one of the phases of the release and deployment process? Review and close Deployment Release and deployment planning Verification and audit Quiz: 9. Service Transition Processes, 30 of 53 Q: Which of the following behaves as the greatest contributor to the Configuration Management Database? Change Management Problem Management Incident Management Capacity Management Quiz: 9. Service Transition Processes, 31 of 53 Q: Which of the following is used to define the scope of a Release? Service Level Metrics RACI DHS The DSL configuration Quiz: 9. Service Transition Processes, 32 of 53 Q: Early life support is an important concept in the release and deployment management process. In which phase of the release and deployment process does early life support happen? Release deployment and planning Release build and test Review and close Deployment Quiz: 9. Service Transition Processes, 33 of 53 Q: Which of the following are the MAJOR types of Service Asset? Utility and Managements Applications and Infrastructure Resources and Capabilities Services and IT Infrastructure Quiz: 9. Service Transition Processes, 34 of 53 Q: Which of the following processes is used to handle Status Accounting? Service Management Change Management Configuration Management Financial Management Quiz: 9. Service Transition Processes, 35 of 53 Q: Which of the following activities of Configuration management is used to define strategy, policy, scope, objectives, processes, and procedures? Identification Status Accounting Management & Planning Reporting Quiz: 9. Service Transition Processes, 36 of 53 Q: In which of the following the statuses of changes are recorded? Configuration Management Database Definitive Software Library Known error database Change Database Quiz: 9. Service Transition Processes, 37 of 53 Q: Which of the following has an objective to ensure the successful roll-out of releases? Configuration Management Release Management Service Level Management Customer Management Quiz: 9. Service Transition Processes, 38 of 53 Q: Which of the following is NOT an example of a configuration item? A company’s organization chart A user manual A systems update procedure A unique ID code Quiz: 9. Service Transition Processes, 39 of 53 Q: An important focus for the service lifecycle is the capture and management of knowledge relating to IT service provision. How does the process of knowledge management work in the service lifecycle? Knowledge management is used solely in the service operation stage of the lifecycle to ensure that operation issues are managed efficiently. Knowledge management is used across the lifecycle stages of continual service improvement and service operation to ensure that improvements are managed effectively. Knowledge management is solely concerned with the transfer of knowledge when implementing new or changed services. Knowledge management is used across the whole service lifecycle to ensure that appropriate knowledge is delivered to enable informed decision making. Quiz: 9. Service Transition Processes, 40 of 53 Q: Which of the following has the responsibility to ensure that the back-out plans are practical? Service Management Release Management Problem Management Customer Management Quiz: 9. Service Transition Processes, 41 of 53 Q: Which of the following processes makes sure that the group of changes in each release are compatible with each other? Change Management process Release Management process Service Management process Configuration Management process Quiz: 9. Service Transition Processes, 42 of 53 Q: In which of the following a structured set of Release units can be defined? A Request Model A Release Package The RACI Model The PDCA cycle Quiz: 9. Service Transition Processes, 43 of 53 Q: Which of the following releases covers only the elements of hardware and software CI that have altered? Sigma Release Semi Release Delta Release Full Release Quiz: 9. Service Transition Processes, 44 of 53 Q: Which of these statements is not part of the purpose of the SACM process? To identify service assets To manage the changes to your service assets To control the assets that make up your services To capture accurate information about service assets Quiz: 9. Service Transition Processes, 45 of 53 Q: Which of the following CANNOT be stored and handled by a tool? Information Data Knowledge Wisdom Quiz: 9. Service Transition Processes, 46 of 53 Q: Which of these statements is not an objective of knowledge management? To enable efficiency in the service provider and customer, by encouraging the reuse of information To maintain a service knowledge management system To improve the quality of decision making throughout the service lifecycle To capture and maintain information about the assets that make up your services Quiz: 9. Service Transition Processes, 47 of 53 Q: Which of the following is the configuration of a product or system established at a specific point in time, which captures the structure and details of a configuration? Configuration baseline Configuration file Configuration item Configuration tool Quiz: 9. Service Transition Processes, 48 of 53 Q: Which of the following are the documents of Configuration Management? Change records Records of sell Release records Records of deficiencies Quiz: 9. Service Transition Processes, 49 of 53 Q: Which of the following is a Configuration Item? A process An incident Documentation A report Quiz: 9. Service Transition Processes, 50 of 53 Q: Which of the following activities is a Release Management responsibility? Check illegal hardware computer devices within an organization Register where all software version is available Check illegal software on computers within an organization Store the original versions of all authorized software within an organization Quiz: 9. Service Transition Processes, 51 of 53 Q: Which of the following is NOT an attribute of hardware Configuration Item (Cl)? Number of items What it costs A manufacturer’s serial number A supplier’s part number Quiz: 9. Service Transition Processes, 52 of 53 Q: The configuration management system (CMS) is composed of four separate layers. Which of these is the correct identification of those layers? Presentation, configuration item, configuration database, knowledge model Presentation, knowledge processing, configuration item, configuration database Presentation, information integration, configuration item, data Presentation, knowledge processing, information integration, data Quiz: 9. Service Transition Processes, 53 of 53 Q: Which of the following is NOT a major CI type? Accommodation Purchase Order Service Software Documentation

Essay Writing Service
Unlock Better Papers
Pages (550 words)
Approximate price: -

Why Hire a Professional Essay Writer from essayprohire

The quality of an essay is important

If you want to be successful in the essay writing world, it’s important to make sure that the quality of your work is high. A professional essay writer from us will be able to provide you with high-quality papers, and they will also have the experience necessary to write effective essays. This means that you won’t have to worry about any errors or problems with your essays – they will be perfect.

Our Customer service is top-notch

If you have a problem with your essay, or if you just need a little help writing it, then you should contact our customer service. Our customer service is always available to help you with whatever you need – from getting your essay correct to helping you with the grammar and punctuation. We’re here to help, so don’t hesitate to call us today!

Our offer on Unlimited Revisions

If you're looking for essaywriting help, then you should definitely consider getting help from a essaywritinghelpnow. However, if you're not sure what you need or whether you have the time or resources to do the research yourself, then you might want to consider getting unlimited revisions done by our team of experts. O

Our guarantee to Confidentiality

We understand the importance of confidentiality, and we will never share your personal information with anyone without your permission. That’s why we offer a one-year guarantee that your essays will remain confidential. If you decide that you no longer want us to write your essays, we will still respect your privacy and will destroy all the evidence that we had of your work.

Our Reliability

We believe that it is important to have a reliable and trustworthy essaywriter. That’s why we offer a 100% satisfaction guarantee on all of our essays. We take the time to get to know our clients, and we will always make sure that our essays are of the highest quality. We understand that not everyone is happy with their first essay, so we want to make sure that you’re always satisfied with the results of our work.

Our punctuality and quality

At our company, we pride ourselves on our punctuality and quality. We understand that it can be difficult to get essays written on time, and we’re here to help you out! Our writers are always available to help you with your essay, and we guarantee that you’ll receive the best possible product. We also have a strict no-nonsense policy when it comes to plagiarism, so you can be sure that your essay will be of the highest quality.

/*

Try it now!

Calculate the price of your order

We'll send you the first draft for approval by at
Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

*/

Our Services

So much stress and so little time? Take care of yourself: let us help you with your tasks. We offer all kinds of writing services.

Essays

Custom Essay Writing Services

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission and Business Papers

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Editing

Editing and Proofreading

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Coursework

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.